Gridoro Terms & Conditions

Last Updated: October 2025

Welcome to Gridoro. By subscribing to or using Gridoro, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

1. Acceptance of Terms

By creating an account, subscribing, or using Gridoro, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

2. Subscription & Billing

Gridoro operates on a recurring monthly subscription. Your subscription will automatically renew each billing cycle unless cancelled before your renewal date. You authorize Gridoro to charge your selected payment method for all recurring subscription fees.

3. No Refund Policy

All payments are final.

Gridoro does not provide refunds or partial refunds for:

  • Monthly subscriptions
  • Annual subscriptions, if offered
  • Partial months
  • Unused services
  • Accidental purchases
  • Failure to cancel before renewal

By subscribing, you acknowledge and agree to this No Refund Policy.

4. Failed or Late Payments

If your payment cannot be processed:

  • Your account may be automatically suspended or paused.
  • Access to your CRM, websites, funnels, automations, memberships, and other services may be temporarily disabled.
  • Your data will remain stored during the suspension period.

Your account will automatically resume once the outstanding balance has been successfully paid.

5. Account Deletion After Non-Payment

If your account remains unpaid for 12 consecutive months, Gridoro reserves the right to permanently delete:

  • Contacts
  • CRM records
  • Websites
  • Funnels
  • Automations
  • Memberships
  • Emails
  • SMS history
  • Calendars
  • Media
  • Files
  • All other associated account data

This deletion is permanent and cannot be reversed. It is your responsibility to maintain an active subscription if you wish to preserve your data.

6. SMS, Email & Usage Charges

Some services are billed based on usage. These may include:

  • SMS
  • Phone Calls
  • Email Sending
  • AI Services
  • Premium Integrations

Usage charges are separate from your monthly subscription unless explicitly stated otherwise. Customers are responsible for all usage charges incurred.

7. Third-Party Services

Gridoro integrates with third-party providers including but not limited to:

  • GoHighLevel
  • Stripe
  • Twilio
  • LC Phone
  • LC Email
  • Google
  • Meta
  • OpenAI
  • Other supported integrations

Gridoro is not responsible for outages, service interruptions, pricing changes, or policy changes made by third-party providers.

8. Customer Responsibilities

You agree to:

  • Keep your login credentials secure.
  • Maintain accurate account information.
  • Use Gridoro only for lawful business purposes.
  • Comply with all applicable laws regarding email, SMS, telemarketing, privacy, and marketing communications.
  • Obtain proper consent before sending marketing messages.

You are solely responsible for the content you send using Gridoro.

9. Prohibited Activities

You may not use Gridoro for:

  • Spam
  • Phishing
  • Fraud
  • Illegal activities
  • Malware distribution
  • Copyright infringement
  • Adult content prohibited by law
  • Hate speech
  • Harassment
  • Unauthorized bulk messaging
  • Any activity that violates applicable laws or third-party policies

Gridoro reserves the right to suspend or terminate accounts engaging in prohibited activities without notice.

10. Fair Use

Gridoro may monitor platform usage to ensure system stability and prevent abuse. Accounts engaging in excessive or abusive activity that negatively impacts platform performance may be temporarily limited, suspended, or reviewed.

11. Data Ownership

You retain ownership of the content and customer data you upload to Gridoro. However, you grant Gridoro permission to store, process, and transmit such data solely for the purpose of providing the service.

12. Data Security

Gridoro implements reasonable security measures to protect customer data. However, no online service can guarantee absolute security. Users acknowledge that they use the platform at their own risk.

13. Service Availability

While Gridoro strives for high uptime, uninterrupted service cannot be guaranteed. Scheduled maintenance, emergency maintenance, or third-party outages may temporarily affect availability. Gridoro shall not be liable for losses caused by temporary downtime.

14. Limitation of Liability

To the maximum extent permitted by law, Gridoro shall not be liable for:

  • Lost profits
  • Lost sales
  • Lost business opportunities
  • Data loss
  • Indirect damages
  • Consequential damages
  • Service interruptions
  • Third-party failures

Our total liability shall not exceed the amount you paid to Gridoro during the preceding three (3) months.

15. Intellectual Property

Gridoro owns all branding, logos, software customizations, documentation, website content, and other proprietary materials unless otherwise stated. Users may not copy, resell, reverse engineer, or redistribute the platform without written permission.

16. Account Termination

Gridoro reserves the right to suspend or terminate accounts that:

  • Violate these Terms
  • Engage in illegal activities
  • Abuse the platform
  • Attempt unauthorized access
  • Create security risks

Termination may occur without prior notice.

17. Changes to Services

Gridoro may add new features, remove features, modify pricing, update integrations, and improve the platform. Reasonable notice will be provided where practical.

18. Changes to These Terms

Gridoro may update these Terms & Conditions at any time. Continued use of the platform after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

20. Contact

For questions regarding these Terms & Conditions, please contact:

Gridoro Support
Email: [email protected]
Website: www.gridoro.io

By subscribing to Gridoro, you acknowledge that you have read, understood, and agree to these Terms & Conditions, including the No Refund Policy, the Account Suspension for Failed Payments policy, and the Account Deletion After 12 Months of Non-Payment policy.